Refunds & Returns

At Invino Club, we are committed to providing our customers with high-quality products and exceptional service. If you're not completely satisfied with your purchase, we offer a refund and returns policy for our subscription products and wine store products as described below:

Invino Subscription Products

If you purchase an Invino Club subscription product (including ‘one-time try’) and find that the game experience doesn't meet your expectations, we offer a 14-day window for refunds of the games value.

'Game value' is the difference between the wine RRP with shipping costs, and the total price you paid.

This means that if you don't love it, we refund it. This policy is applicable only to Invino Club subscription products. Please note that this policy does not apply to wine store purchases.

Wine Store Purchases

For wine store products purchased from Invino Club, we accept refunds and returns only under specific circumstances:

Damaged Products: We process refunds for wine store products that are received in a damaged or spoiled condition.

Incorrect Products: If you receive a product that is different from what was advertised or that is clearly not the product you ordered, we will accept returns.

We do not accept returns for wine store products based on a change of mind or personal preferences, such as disliking the taste of the wine. Our return policy is designed to ensure the quality and accuracy of the products we deliver.

Initiating a Return or Refund

To initiate a return or request a refund, please follow these steps:

1. Contact our customer support team within the applicable timeframe (14 days for subscription products) with a detailed explanation of the issue and the order number.
2. Provide clear photographs of any damage or discrepancies to help us assess your request.

Our customer support team will review your request and provide guidance on the next steps for returns or refunds, as applicable.

Contact Us

If you have any questions or need assistance with our refund and returns policy, please contact us at [Insert Contact Information]. We're here to assist you and ensure your satisfaction with our products.

Changes to this Policy

We may update this refund and returns policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates to the policy will be posted on our website.

By making a purchase from Invino Club, you acknowledge and agree to the terms of this refund and returns policy.