Don't love it? We refund it!

If you ever play our game and find that it doesn't meet your expectations or preferences, we've got you covered. Let us know within 14 days of delivery and we'll provide a refund for your game purchase, no questions asked.

We will refund the 'game value' which is the difference between the wine RRP with shipping costs, and the total price you paid. We believe this is fair, and helps us manage any unforeseen and unprecedented failures between game platform, the players, and the hosting.

In the rare instance you do experience such issues, please get in touch with us - we value the opportunity to hear from our customers about any issues.

We need your honest feedback!

We strive to create a game that's not just entertaining but also delightful. We want every interaction with our game to be an engaging, fun, and memorable experience. So if something’s not living up to your expectations - we need to know!

Your honest feedback will directly help us improve the Invino Club experience to the next-level. We can’t do it without you.

Designed for Confidence

Our refund policy is designed to give you the confidence to try our game. We want you to feel comfortable knowing that you can explore our game without the fear of making a purchase you won't enjoy. 

Our aim is to create a gaming experience that you and your friends will love. In fact, if your friends don't love it, we'll refund it. We're here to ensure that you have great experiences with our game.

Customer-Centric Approach

We consider you, our player, as an essential part of the Invino Club community. Your input, suggestions, and ideas are invaluable to us, and we're dedicated to incorporating them into the game's development.

We are always incorporating player feedback and implementing changes based on customer suggestions. Our approach underscores our commitment to an intense customer-centricity.

Satisfaction Guaranteed

We want to guarantee that your satisfaction is our top priority. Whether you have concerns, suggestions, or requests, we're here to listen and respond. Your happiness with our club is what matters most.

Our responsive customer support team is always ready to address any concerns or questions you may have. We take your feedback seriously and work to make our game even more enjoyable for you.

Contact Us

Reach out to contact@invinoclub.com. We're here to assist you in any way we can! If you have questions, feedback, or need support, please reach out to us. Your satisfaction is our focus, and we're eager to help.

Thank you for being a part of the Invino Club community. We're excited about the great moments and enjoyable experiences we'll share with you in the world of our game.